Tuesday, April 24, 2007

what a blardy good reply from MAS

Dear Mr. Melvin,

Thank you for your email dated 25 March 2007.

We are sorry for the delay to your flight from Kuala Lumpur to Frankfurt.
We understand and would like to assure you that we do make every effort to
eliminate the anxiety and disturbance to our passengers whenever we
experience retiming to our flights. The delay was however necessary to
rectify a mechanical defect to the aircraft, as passenger safety is of
paramount importance to us.

Malaysia Airlines, like other international carriers, undertake our best
efforts to ensure passengers reach their final destinations safely with
minimum disruption. The times shown in timetable or elsewhere are not
guaranteed. Malaysia Airlines may, without notice, substitute alternate
carrier or aircraft, and may alter or omit stopping places shown on the
ticket in case of necessity. Schedules are subject to change without
notice. Carrier assumes no responsibility for making connections. This
information is indicated under Clause 9 of our Conditions of Contract on
page 2 of each passenger's ticket.

As such, we regret to advise you that we are unable to accede to your
request for the reimbursement of your cellphone roaming bills.

Mr Melvin, we are sorry that your travel plan was disrupted. Rest assured
that at no time the safety of our passengers is compromised.

We hope your next experience will be much more pleasant. In the meantime,
Malaysia Airlines will continue to improve to give our passengers the
quality of speed, efficiency and service they expect and deserve.

Thank you.

Yours sincerely
for Malaysia Airlines

Kelsey@ Siti Khadijah Abdullah
Customer Response


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